Refund Policy

Introduction

At NextWave Sales, we are committed to delivering exceptional audio production services that meet and exceed your expectations. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

We encourage all clients to carefully review this policy before engaging our services. By purchasing or commissioning our services, you acknowledge that you have read, understood, and agree to the terms outlined in this Refund Policy.

General Refund Policy

Due to the custom and creative nature of our audio production services, all sales are generally considered final once work has commenced. However, we understand that circumstances may arise, and we are committed to working with our clients to find fair solutions.

Refund eligibility depends on several factors, including the stage of the project, the nature of the service, and the specific circumstances of the request.

Refund Eligibility

Full Refund (100%)

You may be eligible for a full refund in the following circumstances:

• Before Work Begins: If you cancel your order before we have started any work on your project
• Service Not Delivered: If we are unable to deliver the agreed-upon service due to circumstances within our control
• Technical Failure: If we experience technical issues that prevent us from completing your project and cannot provide an alternative solution
• Duplicate Payment: If you were charged multiple times for the same service due to a processing error

Partial Refund (50-75%)

A partial refund may be considered in the following situations:

• Early Stage Cancellation: If you cancel the project after initial consultation but before significant work has been completed (within 48 hours of project commencement)
• Mutual Agreement: If both parties agree that the project cannot proceed as originally planned and work is discontinued
• Scope Reduction: If the project scope is significantly reduced after payment but before substantial work has been completed

No Refund

Refunds will not be issued in the following circumstances:

• Completed Work: Once the final deliverables have been provided and approved by the client
• Subjective Preferences: If you simply change your mind or have subjective creative differences after approving work
• Client-Caused Delays: If project delays or cancellations are caused by lack of client response or provision of required materials
• Revision Limits Exceeded: If you request refunds after exhausting the included revision rounds
• Third-Party Services: For any third-party services or licensing fees that have already been procured for your project
• Downloadable Content: Once digital files have been delivered and downloaded

Refund Request Process

To request a refund, please follow these steps:

1. Contact Us: Email us at create@nextwave-sales.com with your refund request
2. Provide Details: Include your order number, project details, and a clear explanation of why you are requesting a refund
3. Review Period: We will review your request within 3-5 business days
4. Decision Notification: You will receive a written response regarding the approval or denial of your refund request
5. Processing Time: If approved, refunds will be processed within 7-10 business days to the original payment method

Please note that refund requests must be submitted within 30 days of the original payment date.

Revisions and Modifications

Before requesting a refund, we encourage you to work with us through our revision process:

• All projects include 2 rounds of revisions at no additional cost
• Additional revisions can be purchased if needed
• We are committed to ensuring your satisfaction through collaborative refinement
• Clear communication during the revision process helps us deliver the best results

Many concerns can be resolved through our revision process, and we are dedicated to working with you to achieve your creative vision.

Project Cancellation

If you need to cancel a project in progress:

• Immediate Notification: Contact us as soon as possible to minimize work completed
• Work Completed: You will be charged for any work completed up to the point of cancellation
• Partial Deliverables: You may receive partial deliverables for work completed, at our discretion
• Cancellation Fee: A cancellation fee may apply depending on the project stage and resources allocated

Disputes and Resolution

We are committed to resolving any disputes fairly and professionally:

• If you are unsatisfied with our refund decision, you may request a review by our management team
• We will make every effort to reach a mutually agreeable solution
• All disputes will be handled in accordance with the laws of Mississippi, United States
• We encourage open communication to resolve issues before they escalate

Special Circumstances

We understand that exceptional circumstances may arise. In cases of:

• Medical emergencies or family crises
• Natural disasters or force majeure events
• Significant technical issues on our end
• Other extraordinary situations

We will review refund requests on a case-by-case basis and work with you to find a fair resolution. Please contact us to discuss your specific situation.

Refund Methods

Approved refunds will be processed using the following methods:

• Original Payment Method: Refunds will be issued to the original payment method used for the purchase
• Processing Time: Please allow 7-10 business days for the refund to appear in your account
• Bank Processing: Additional time may be required depending on your financial institution
• Confirmation: You will receive an email confirmation once the refund has been processed

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically. Your continued use of our services after any modifications constitutes acceptance of the updated policy.